Welcome to Cheap US Topiary Plant Store’s FAQ section, where we cultivate answers to help your gardening journey flourish. Below you’ll find solutions to our most common inquiries about our premium plants, specialized shipping, and care instructions.
About Our Plants
What types of plants do you specialize in?
We specialize in premium quality plants including:
- Topiary plants (especially junipers and conifers)
- Clematis vines (including our signature ‘Bernadine’ variety)
- Hydrangeas and azaleas
- Native plants and perennials
How are your plants prepared for shipping?
Every plant ships with our patented 3-Layer Protection System:
- RootSecure™ potting to prevent soil displacement
- ClimateShield™ wrapping for temperature fluctuations
- BranchGuard™ structural support for delicate plants
Grower’s Tip: For best results with clematis vines and hydrangeas, schedule deliveries during your region’s mild seasons. Our team can advise on optimal planting windows when you order.
Shipping & Delivery
What shipping options do you offer?
We provide two specialized shipping methods:
- Express Green Delivery (10-15 Days): $12.95 flat rate via DHL/FedEx with climate-conscious packaging
- Eco-Friendly Standard Shipping (15-25 Days): FREE on orders over $50 via EMS with carbon-neutral shipping
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. All international shipments include USDA zone-specific care instructions.
How can I track my order?
Express shipments include trackable numbers sent via email. For EMS shipments, tracking may be limited but we monitor all deliveries through our Baltimore hub.
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order?
Orders can be modified within 12 hours of placement. Please email [email protected] immediately with your request.
Returns & Guarantees
What is your return policy?
We offer a 15-day guarantee against shipping stress. If your plants arrive damaged or fail to thrive due to transit issues, please contact us with photos within 15 days of delivery for replacement or refund.
How do I return plants?
Returns must be pre-authorized by our team. Email [email protected] with your order number and photos of the plants. We’ll guide you through our simple return process.
Did You Know? Our packaging is designed to give plants up to 72 hours of vitality after delivery. If planting must be delayed, keep plants in their original packaging in a shaded area.
Plant Care Guidance
Will I receive planting instructions?
Absolutely! Every order includes seasonal care instructions tailored to your USDA zone. For specialized plants like topiaries or clematis vines, we include detailed establishment guides.
What if my plants arrive dormant?
Many perennials and native plants ship in natural dormancy. Your care instructions will specify normal dormancy patterns and expected growth timelines. When in doubt, our horticulture team is just an email away.
Still Have Questions?
Our Baltimore-based horticulture team is happy to help with any inquiries about our plants, shipping process, or care recommendations.
Email us at: [email protected]
Mailing Address:
3400 Hickory Heights Drive
Baltimore, MD 21201 USA