At Cheap US Topiary Plant Store, we cultivate both exceptional plants and seamless shopping experiences. Our policies are designed with the same care we give to our azaleas, clematis vines, and premium topiaries.

Shipping Information

Global Delivery with Care

We ship worldwide (excluding some Asian and remote regions) using specialized plant carriers to ensure your botanical treasures arrive in perfect condition.

Shipping Options

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery: 10-15 days after dispatch
  • Free Shipping – via EMS (for orders over $50)
    • Order processing: 1-2 business days
    • Delivery: 15-25 days after dispatch

Our 15-Day Plant Happiness Guarantee

We stand behind our premium quality plants with a 15-day return policy from the date of delivery. Your satisfaction grows our business!

Important Exceptions

Due to their delicate nature, these cannot be returned:

  • Custom-shaped topiary plants
  • Perennial plants that have been planted or removed from original containers
  • Clematis vines showing new growth since delivery

Return & Exchange Process

Step 1: Contact Our Horticulture Team

Within 15 days of receiving your order, email [email protected] with:

  • Your order number
  • Photos of the plant(s)
  • A brief description of the issue

Step 2: Receive Approval & Instructions

Our Baltimore-based team will respond within 2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Exchange options (if applicable)

Step 3: Prepare Your Return

Package securely in original container if possible, including:

  • All original packing materials
  • The packing slip or return authorization
  • Any free gifts received

Step 4: Ship Your Return

Send to:

Cheap US Topiary Plant Store
Returns Department
3400 Hickory Heights Drive
Baltimore, US 21201

Refund & Exchange Details

Refund Process

After we receive and inspect your return:

  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing: 3-5 business days after inspection
  • Note: Original shipping fees are non-refundable

Exchange Process

For equal-value exchanges:

  • New plants ship immediately after return approval
  • Tracking information emailed to you
  • Standard shipping rates apply (unless due to our error)

Need Help?

Our customer care team grows alongside our plants – contact us anytime at [email protected]. We’re happy to help your garden (and shopping experience) flourish!

— The Cheap US Topiary Plant Store Team